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Returns & Exchanges

O'sole Boutique will accept returns for exchange or store credit only, NO refunds will be issued. Store credit does not expire and can be used at anytime. 

 

Please follow the instructions listed on this page before sending items back for exchanges or store credit.

 

Exchange Policy:

Items must be returned within 15 days of the shipment delivery date to be valid for an exchange or store credit

 

Merchandise must be unworn, unsoiled or laundered, with all original ticketing, tags and protective shields attached.

Hair accessories, hats, jewelry, and intimates cannot be exchanged.

 

Exchanges will be made depending on availability.

O'sole offers free returns for our customers .

 

Sale items / Final Sale

Only regular priced items may be Exchange, unfortunately sale items cannot be Exchange.

 

Exchanges (if applicable)

To request an authorization, Send us a email to info@osoleboutique.com .

Once your request has been approved you will receive an authorization e-mail .We only replace items if they are defective or damaged. If you need to exchange it for the same item, Merchandise must be unworn, unwashed, with all original ticketing and tags attached.

Protective shields must be intact, do not remove when trying on.

Item(s) must be kept in a smoke free environment and protected against pet odors, hair or dander.

Once we receive your package we reserve the right to inspect and refuse the item(s). If the item(s) have been worn and are not in the same condition in which it was shipped to you. We will send the item(s) back and the return shipping fee will be charged to you.

 

Trying On:

 

Because swimwear is an intimate apparel, please ensure that you wear undergarments while trying on. Swimsuits must have protective shields intact and they must not be removed while trying on. This rule is strictly enforced to comply with federal health regulations and for the protection of our clients.

Defective Items:

 

Please note that after tags are removed we are not responsible for damages. All items undergo quality control and are checked for any defects before they are dispatched to customers. We hold superior quality standards because we want you to have the best customer experience possible! In the unlikely event that you receive an item that is not in perfect condition, please contact us within 24 hrs. We will replace the item for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. However, if the item is replaceable, refund requests will not be granted.

 

To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your Exchange.

 

If you are approved, then your refund will be processed, and a credit

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@osloeboutique.com.

Shipping

To return your product, you should mail your product to: O’SOLE LLC, 9315 Park Dr , Miami Shores Fl 33138, United States

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

 

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